Comments on: Adria Gelato http://imonlyhereforthefood.com/2009/02/adria-gelato/ Random thoughts of restaurants and food in Vancouver, BC! Thu, 26 Jan 2012 06:13:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Robert Mizukoshi http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-5884 Robert Mizukoshi Tue, 29 Jun 2010 19:50:03 +0000 http://imonlyhereforthefood.com/?p=777#comment-5884 Thank you Kim. I wasn't privy to the initial conversation but from what I was told it orginally involved a "stamp card" that allows the 6th ice cream to be free after purchasing 5. The card had no expiry date, but the store operator would not honor the free ice cream that was felt should have been entitled. However, that was not really the issue. Rather than say "I'm sorry, but cannot honor this offer because of ..." he resorted to rudeness, back talk and words like,"this is my store and my rules...!". He also cut us off abruptly to service the next customer when they came in. It was really the WAY he responded and tone and manner that he carried. He also went on about how hard he had to work to turn in a profit,etc. Yeah it appears to be a mom and pop establishment and we've gone there a few times before as we all want to support them, but when you don't treat paying customers with respect, what goes around comes around. TLDR: we won't be going back and would not recommend this place to others. Thank you Kim. I wasn’t privy to the initial conversation but from what I was told it orginally involved a “stamp card” that allows the 6th ice cream to be free after purchasing 5. The card had no expiry date, but the store operator would not honor the free ice cream that was felt should have been entitled. However, that was not really the issue. Rather than say “I’m sorry, but cannot honor this offer because of …” he resorted to rudeness, back talk and words like,”this is my store and my rules…!”. He also cut us off abruptly to service the next customer when they came in.

It was really the WAY he responded and tone and manner that he carried. He also went on about how hard he had to work to turn in a profit,etc. Yeah it appears to be a mom and pop establishment and we’ve gone there a few times before as we all want to support them, but when you don’t treat paying customers with respect, what goes around comes around. TLDR: we won’t be going back and would not recommend this place to others.

]]> By: Angela Chen http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-5883 Angela Chen Tue, 29 Jun 2010 18:56:50 +0000 http://imonlyhereforthefood.com/?p=777#comment-5883 thought to put my two cents in here. I was with four young kids at the time and they each wanted something different. I requested to sample the gelato and was told with an unpleasant attitude that only one sample is allowed per visit. I have been to other gelato stores and always can try a few more flavours before making the purchase. According to my kids, the gelato from Adria was not so good because they did not like it. thought to put my two cents in here. I was with four young kids at the time and they each wanted something different. I requested to sample the gelato and was told with an unpleasant attitude that only one sample is allowed per visit. I have been to other gelato stores and always can try a few more flavours before making the purchase. According to my kids, the gelato from Adria was not so good because they did not like it.

]]> By: KimHo http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-5878 KimHo Tue, 29 Jun 2010 06:51:57 +0000 http://imonlyhereforthefood.com/?p=777#comment-5878 Robert, welcome! Could you, please, provide additional details as to what was your request? Robert, welcome! Could you, please, provide additional details as to what was your request?

]]> By: Robert Mizukoshi http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-5875 Robert Mizukoshi Tue, 29 Jun 2010 04:55:46 +0000 http://imonlyhereforthefood.com/?p=777#comment-5875 Had a very bad experience at this place. The staff member serving us (an older gentleman with an eastern european accent) was extremely rude and talked in a very disrespectful manner towards myself and my family. I was shocked in disbelief that he was the "owner" and he was in the customer service industry. This guy must think he is the "ice cream Nazi" (taken from the Soup Nazi Seinfeld episode). However in real life, even if you cannot honor a customer request, you do treat your customers with at least basic neutral and respectful communication skills which he absolutely had no concept of. The ice cream quality is average at best. and the shakes are mostly just ice chips. Would not recommend this place in the slightest there are far better places to spend your money on than this crap excuse for an ice cream shop. Had a very bad experience at this place. The staff member serving us (an older gentleman with an eastern european accent) was extremely rude and talked in a very disrespectful manner towards myself and my family. I was shocked in disbelief that he was the “owner” and he was in the customer service industry. This guy must think he is the “ice cream Nazi” (taken from the Soup Nazi Seinfeld episode). However in real life, even if you cannot honor a customer request, you do treat your customers with at least basic neutral and respectful communication skills which he absolutely had no concept of. The ice cream quality is average at best. and the shakes are mostly just ice chips. Would not recommend this place in the slightest there are far better places to spend your money on than this crap excuse for an ice cream shop.

]]> By: KimHo http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-603 KimHo Wed, 18 Feb 2009 07:21:29 +0000 http://imonlyhereforthefood.com/?p=777#comment-603 It could have been better had it been sunnier... Not complaining here! XD It could have been better had it been sunnier… Not complaining here! XD

]]> By: raidar http://imonlyhereforthefood.com/2009/02/adria-gelato/comment-page-1/#comment-602 raidar Wed, 18 Feb 2009 00:12:12 +0000 http://imonlyhereforthefood.com/?p=777#comment-602 Goat curry and gelato. That's a great day in my books. Goat curry and gelato. That’s a great day in my books.

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